Did you change your Advantage plan during Annual Enrollment? Did you get a letter from your old Advantage company that states your application has been received and is in review by Medicare? Did you switch back to your old plan? No? Then you need to call 1-800-Medicare to alert them to the letter you received.
I had one of my clients contact me with this issue. They are the only ones who can call and get this reported and taken care of. Since there were changes last year that allowed agents and clients to complete enrollments by just clicking a box and not actually signing their signature on a screen, it has made it easier for old agents to be able to submit an application to switch someone back without their knowledge. If this happens to you, be sure to report it! That’s against the law for them to do that. And, it will cost the agent you did talk to in order to make the change you did want to have to pay back the money they were paid for your enrollment. And, they will no longer be authorized to contact you to let you know that they are no longer your agent. That’s the rule in the insurance world when it comes to Medicare eligible clients. If we’re not your agent on record with Medicare, you have to contact us first. We can’t initiate contact unless it’s the 3 months before you turn 65, the month you turn 65, or 3 months after you turn 65.
If you have questions, or need help understanding your plan, please feel free to contact me. I’m here to help you.